tkegm's Privacy Policy — Your Information Is Completely Protected

Introduction and Scope

tkegm ("we", "our", "platform") is an online gaming and entertainment service provider in Bangladesh. This privacy policy ("policy") determines how we collect, process, store, and protect the personal information of users ("you", "user") of our website tkegm.lat and related services ("services").

By using our services, you are agreeing to the terms of this privacy policy. This policy is an integral part of our Terms and Conditions. If you do not agree with this policy, please refrain from using our services.

This privacy policy applies only to individuals aged 21 (twenty-one) years or older, as our services are intended exclusively for adults.

What Information We Collect

tkegm collects various types of information to improve your experience and to meet legal obligations. The categories of information collected are described below:

2.1 Personal Information Provided Directly

When you register on our platform or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment information — bKash, Nagad, or Rocket account details
• Your chosen username and password

2.2 Automatically Collected Information

When you use our platform, certain information may be collected automatically:

• IP address and device type
• Browser type and version
• Login time and session duration
• Page visit history and navigation patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity details

2.3 Information Collected from Third Parties

For the purposes of identity verification, fraud prevention, and payment processing, we may occasionally receive a limited amount of information from trusted third-party service providers.

Purposes of Using Information

tkegm uses your personal information for the following purposes:

• Account Management: To create, manage, and verify your account and to ensure your access to our services.
• Service Delivery: To provide gaming services, betting facilities, live casino, and slots experiences.
• Financial Transactions: To process deposits and withdrawals through bKash, Nagad, and Rocket.
• Customer Support: To resolve your issues and answer your questions in Bengali via 24/7 live chat.
• Security and Fraud Prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
• Legal Compliance: To comply with applicable laws and regulations and to meet the requirements of regulatory bodies.
• Responsible Gaming: To monitor your gaming habits and to provide support in cases of potential problems.
• Service Improvement: To continuously improve our platform, products, and user experience.
• Communication: To send important updates, security notices, and information related to your account.

Information Sharing and Disclosure

tkegm does not sell, rent, or provide your personal information to third parties for commercial use. However, information may be shared in the following limited circumstances:

4.1 Third-Party Service Providers

We work with certain trusted service providers who assist in operating our services — such as payment processing, identity verification, and technical infrastructure. These providers are given access to your information only for specific purposes and operate under strict confidentiality agreements.

4.2 Legal Obligations

In the case of a court order, a lawful request from law enforcement, or any other legal obligation, we may be required to disclose necessary information.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred, but the terms of this policy will remain in effect.

4.4 With Your Consent

Apart from the cases above, we will not disclose any information to third parties without your explicit consent.

Data Security Measures

tkegm takes industry-standard technical and organizational measures to ensure the security of your information:

• SSL Encryption: Our platform uses SSL/TLS encryption technology, which keeps all data exchanged between you and our servers secure.
• Data Encryption: Sensitive information collected is stored in an encrypted state.
• Access Control: Only authorized personnel may access user information for specific, necessary purposes.
• Regular Security Reviews: Our systems and processes undergo regular security testing.
• Two-Factor Authentication: We offer two-factor verification to enhance account security.
• Suspicious Activity Monitoring: Unusual login attempts or transactions are automatically detected and blocked.

However, no method of transmitting information over the internet or storing it electronically is completely secure. We are committed to protecting your information to the highest degree, but we cannot guarantee absolute security.

Cookies and Tracking Technologies

tkegm uses cookies and similar tracking technologies to improve your user experience.

6.1 Types of Cookies

• Essential Cookies: Necessary for the basic operation of the platform.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Help improve services by understanding user behavior.

6.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, if you disable essential cookies, some features of our platform may not function properly.

Data Retention Period

tkegm retains your personal information for as long as it is necessary or legally required:

• Active account information — retained for as long as the account remains active.
• Transaction records — for the period specified by legal obligations.
• Even after an account is closed, certain information may be retained for legal, regulatory, or dispute resolution purposes.
• Once the need to retain information has ended, it is securely deleted.

Your Rights

tkegm respects your rights regarding your information. You have the following rights:

• Right to Know: You have the right to know what information we hold about you.
• Right to Correction: If there is any error in your information, you may request a correction.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though legal obligations may prevent this.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Data Portability: In certain cases, the right to receive your information in a structured format.

To exercise these rights, contact us at [email protected]. We will process your request after appropriate identity verification.

Protection of Minors' Information

tkegm's services are intended exclusively for individuals aged 21 (twenty-one) years or older. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of registration, and if a minor's account is identified, it is immediately closed and the associated information is deleted. If you become aware that a minor is using our platform, please contact us immediately.

To learn more about responsible gaming, visit our Responsible Gaming page.

International Data Transfers

Our servers and technical infrastructure may be located in various countries. Your information may be transferred internationally, but this is always done in compliance with the terms of this policy and with appropriate security measures in place.

We ensure that acceptable protection standards are maintained in international data transfers and that the receiving party provides privacy protection equivalent to this policy.

Policy Changes and Updates

tkegm reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• The updated policy will be published on our website and the date of the latest change will be noted.
• For important changes, a notification will be sent to your registered email address.
• Continued use of the platform after a change is made will be considered your acceptance of the new policy.

We recommend that you visit this page regularly and stay informed about any changes.

Contact and Complaints

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our team is available in Bengali 24 hours a day, 7 days a week to assist you.